I contacted the owner, Amira, with emergency travels and it felt like she dropped all her work to process my request. Very professional, tenacious, and responds anytime anywhere she may be. Even after my travels, she kept up with all my needs to insure complete satisfaction. Zero hesitation in using Amira's services. She's truly a veteran in this industry and passes her wealth of experience to her customers.
???????????????????????????????????????????????????????? amazing travel agent!! Elie was super nice and helpful! He booked me the best vacation package with full size suv to Orlando. I can’t thank you enough for all your help. Also Rhonda was always very sweet when I called. Trust me you will not regret booking your vacation here! They are honest, respectful and courteous. Thank you again Elie for everything! God Bless you always ????????????????????????????????????????????????
It was my mom’s dream to go to the feast of Our Lady of Guadalupe in Mexico City! My aunt had done the trip previously with Amira & we knew she does a wonderful job making sure travelers have a good time! Amira takes you to the most beautifully ornate churches in & around Mexico City. We also attend the Mass of the Roses at the Basilica of Our Lady of Guadalupe with thousands of Catholics from around the world. It’s an inspiring day filled with hope & prayer! We also had time for fun including taking a colorful boat ride in the canals where you get to dance with mariachi‘s! This is an unforgettable experience! Highly recommend this tour! ????????????????????
If you want an organized beautiful vacation book with Rena travel, she’s very down to earth positive love to help people, if you like to gossip and you have negative energy I don’t recommend Rena travel for you, I love Amira and I will never travel with someone else .
My father purchased four airline tickets for my mother and Aunts. My father asked if there were any agent fees. Per Amira, the owner, she stated there was no agent fee. My father then paid the price. Only later Elie (Louie) provided the receipts for the total amount of the four tickets, however he did not mention that they did in fact charge an agent fee. After my father received the statement, he saw there was an agent fee of $70. My father questioned Amira and Elie about the agent fee. Then, both Amira and Elie made it very difficult to return the money that they said wouldn't be charged to my mother and aunts. It was a major hassle, and Amira and Elie's tones were VERY NASTY. My father's advice to whoever deals with Rena Travel is to make sure to ask if there are any agent fees and at the same time ask for the details of the tickets. Before paying the total cost, make sure there are no additional charges added without your knowledge. In the end, Amira insulted my family and tried to steal from them. She acted like she was doing the biggest favor making them go through hoops to give back the money that she was supposed to never charge. No wonder others say to stay away. *This is in response to Rena Travel comment: The dispute was the embedded agent fee charges. Amira told my father there would be no charge of the agent fee. After, the four airline tickets were purchased for my mother and aunts there was no detail of the charges. My father's billing statement showed there was a $70 AGENT FEE. When he disputed the charge respectfully with Amira, in return, she was unprofessional and disrespectful. Again, the dispute was only for $70 agent fee.
